Troubleshooting TextNow SIM Card Issues: Why Calls Work but Messages Won't Send

Have you recently activated your new TextNow SIM card and encountered a puzzling problem? You're able to make calls through the TextNow app without any issues, but whenever you try to send or receive text messages, nothing seems to work. Despite checking all the usual suspects like APN settings, rebooting your device multiple times, uninstalling and reinstalling the app - still no luck! If this sounds familiar, don't worry; we've got some troubleshooting tips for you below.

Before diving into more advanced solutions, let's cover a few basic but often overlooked steps:

1. Ensure that data roaming is enabled on both your phone and carrier.

2. Check if there are any active call or message blocks in place by contacting your service provider directly.

3. Try restarting your router (if using Wi-Fi) to rule out connectivity issues.

If none of these simple fixes resolve the issue, let's move onto more advanced troubleshooting techniques:

1. Clear App Data and Cache

Sometimes, corrupted app data can cause problems with messaging apps like TextNow. To clear cache on Android:

* Go to Settings > Apps & notifications.

* Find Textnow in the list and tap three dots (...)

* Tap 'Clear storage' then 'Clear data'.

2. Check for Updates

Ensure that your operating system, app store, and all installed apps are up-to-date, as newer versions often include bug fixes.

If you've tried everything above without success:

1. Factory Reset Your Phone

This should be a last resort since it will erase all your settings and downloaded data. Back up important information before proceeding:

* Go to Settings > Backup & reset.

* Tap 'Reset phone'.

2. Reinstall the TextNow App from Scratch

If none of these troubleshooting steps resolve your issue, consider reaching out directly to TextNow customer support for further assistance via their official website or social media channels.

Additional Tips:

- Make sure you have a stable internet connection when using messaging apps.

- Check if any third-party VPNs or security software might be interfering with data traffic on your device.

- Consider updating your operating system and all installed apps to the latest versions, as newer releases often include bug fixes for known issues like this.

If none of these tips help resolve the issue, it's possible that there may be a problem specific to either your SIM card or carrier network rather than an issue with TextNow itself. In such cases, consider reaching out directly to your service provider's customer support team for further assistance in troubleshooting and resolving the matter as soon as possible.

In conclusion, we hope these troubleshooting tips have been helpful in getting you back up and running with sending and receiving messages on your TextNow SIM card without any further issues!

Textnow sign up